Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day. In the case of a sales contract: on the day on which you or a third party named by you, who is not the carrier, has/have taken possession of the last goods. In the case of a contract for the supply of several goods ordered by the consumer as part of a single order and delivered separately: on the day on which you or a third party other than the carrier and indicated by you takes or has taken possession of the last goods. In the case of a contract for the delivery of goods in several partial consignments or pieces: on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece.
In the case of a contract for the regular delivery of goods over a fixed period of time: on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods.
If several alternatives coincide, the last point in time is decisive. In order to exercise your right of withdrawal, you must inform us (Indiena GbR, represented by Beatriz Huber and Dorothee Volker, Ricklinger Str.85, 30449 Hannover, Germany) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, message via the contact form or e-mail).
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to Indiena GbR, represented by Beatriz Huber and Dorothee Volker, Ricklinger Str. 85, 30449 Hannover, Germany, without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
We will bear the costs for a return shipment. For further information on returns, please contact us via the contact form or e-mail.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
- End of the cancellation policy -